Online Store - Telephone Triage

The Art & Science of Telephone Triage: How to Practice Nursing Over the Phone (2012)

This book is based on current practice, nursing theory, research and experience and is presented in a balanced, common-sense, reality-based approach to the practice of telephone triage nursing. The book is a must-red for everyone working in the fields of ambulatory care and telehealth nursing, from manager to educator or front-line nurse. Physicians, administrators and others involved in the provision of care over the telephone will also find this an invaluable resource in understanding the practice of telephone triage nursing.

Endorsed by the American Academy of Ambulatory Care Nursing

Ambulatory and telehealth certified nurses and AAACN members receive a discount.

 

Telephone Triage as Professional Nursing Practice: Improve Quality & Reduce Risk

The practice of telephone triage and other forms of Telehealth nursing pose a significant risk to your organization, your personnel and your patients. Is your practice doing everything possible to decrease risk and assure quality in the delivery of care by telephone?

 

CE: 22.2 HOURS OF CONTINUING EDUCATION CREDIT FOR NURSES:

This CE packet is a companion piece for the DVD series, Telephone Triage as Professional Nursing Practice: Improve Quality and Reduce Risk, approved for 22,2 hours of CE credit for nurses.

 

Extra Manual to accompany 2 day DVD series or CE packet

If several nurses in your organization plan to view the 2 day seminar on DVD (Telephone Triage as Professional Nursing Practice: Improve Quality & Reduce Risk), it is recommended that each individual nurse have a manual for note taking and reference.

 

The Role of Front Office Staff in Patient Intake

This 2.5 hour DVD of a live presentation is designed to assist front office personnel in performing their role in answering medical calls and appropriately facilitating the process of getting the caller into the right hands. The complexity of this role is recognized, with emphasis on the importance of customer relations. Case studies and patient scenarios are utilized to help differentiate the role of front office personnel from the role of the nurse.

 

Telephone Triage Litigation: How to Avoid the Mistakes that Result in Bad Outcomes (MP3 format)

This 75 minute audio presentation reviews standards and utilizes actual lawsuits to illustrate practice errors.

 

Telephone Assessment of Common Complaints: A Structured Approach for Nurses

In order to practice safe, effective telephone triage, it is essential for the telehealth nurse to perform a comprehensive assessment upon which to base the plan of care.

 

Customizable Telephone Triage Policy Book/How-To Manual on CD

Telephone Triage is a growing specialty in nursing and is a service that is being offered in an increasing number of clinical settings.

 

Customizable Telephone Triage Forms on CD

Documentation of telephone triage calls presents a challenge for many organizations. Lack of established criteria and consequentially, lack of standardization, leads to significant legal exposure in provision of care by telephone.