Online Store - Telephone Triage
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This book is based on current practice, nursing theory, research and experience and is presented in a balanced, common-sense, reality-based approach to the practice of telephone triage nursing. The book is a must-red for everyone working in the fields of ambulatory care and telehealth nursing, from manager to educator or front-line nurse. Physicians, administrators and others involved in the provision of care over the telephone will also find this an invaluable resource in understanding the practice of telephone triage nursing.
Endorsed by the American Academy of Ambulatory Care Nursing
Ambulatory and telehealth certified nurses and AAACN members receive a discount.
$89.00 - The Art & Science of Telephone Triage: How to Practice Nursing Over the Phone (2012)
The practice of telephone triage and other forms of Telehealth nursing pose a significant risk to your organization, your personnel and your patients. Is your practice doing everything possible to decrease risk and assure quality in the delivery of care by telephone?
$ 395.00 - Telephone Triage as Professional Nursing Practice: Improve Quality & Reduce Risk
This CE packet is a companion piece for the DVD series, Telephone Triage as Professional Nursing Practice: Improve Quality and Reduce Risk, approved for 22,2 hours of CE credit for nurses.
$ 50.00 - CE: 22.2 HOURS OF CONTINUING EDUCATION CREDIT FOR NURSES:
If several nurses in your organization plan to view the 2 day seminar on DVD (Telephone Triage as Professional Nursing Practice: Improve Quality & Reduce Risk), it is recommended that each individual nurse have a manual for note taking and reference.
$ 15.00 - Extra Manual to accompany 2 day DVD series or CE packet
This 2.5 hour DVD of a live presentation is designed to assist front office personnel in performing their role in answering medical calls and appropriately facilitating the process of getting the caller into the right hands. The complexity of this role is recognized, with emphasis on the importance of customer relations. Case studies and patient scenarios are utilized to help differentiate the role of front office personnel from the role of the nurse.
$ 49.00 - The Role of Front Office Staff in Patient Intake
This 75 minute audio presentation reviews standards and utilizes actual lawsuits to illustrate practice errors.
$ 59.00 - Telephone Triage Litigation: How to Avoid the Mistakes that Result in Bad Outcomes (MP3 format)
In order to practice safe, effective telephone triage, it is essential for the telehealth nurse to perform a comprehensive assessment upon which to base the plan of care.
$ 69.00 - Telephone Assessment of Common Complaints: A Structured Approach for Nurses
Telephone Triage is a growing specialty in nursing and is a service that is being offered in an increasing number of clinical settings.
$ 75.00 - Customizable Telephone Triage Policy Book/How-To Manual on CD
Documentation of telephone triage calls presents a challenge for many organizations. Lack of established criteria and consequentially, lack of standardization, leads to significant legal exposure in provision of care by telephone.
$ 40.00 - Customizable Telephone Triage Forms on CD